Planning a flex pool can be incredibly complex. You are dependent on the availability of employees, clients who want specific quality requirements from employees, or certain materials. This can vary from a flex pool for healthcare to a flex pool for the public sector. Fleks lists the biggest challenges for you, because most of your time is spent on trial and error.

1. Not prepared for last-minute changes

For recruitment agencies and temp agencies, planning often involves many different aspects. This means that things can often change at the last minute. Think of an employee who is unexpectedly ill or simply doesn't show up, or an important client who has a last-minute assignment that really needs to be fulfilled. Worst case scenario, all of the above at the same time. As a pool manager, you then have to come up with a solution and start making phone calls. This takes a lot of time! 

What is the solution? Fleks' planning software offers various options for dealing with these last-minute changes. You can use our Service Sharing feature when you connect with another agency. This allows you to work together to create an optimally filled schedule, with an infinite flex pool. Your connection may still have available employees in his or her flex pool. In addition, you can send push notifications with open shifts in the app. So if you have a last-minute cancellation, your flex pool will be notified immediately. This saves you, as the pool manager, a lot of time and means that the flex pool does not receive unnecessary phone calls about changes. 

2. Poor communication

Filling a flex pool schedule is incredibly complicated. You have to take all kinds of wishes and people into account. Employees who wonder why they have been scheduled somewhere or who have been scheduled very late for a particular shift. They may arrive at their location completely unprepared for what is to come. All of this can cause friction between the pool manager and the flex pool.

How can you solve this? Keep in touch with your workers! Fleks has a communication module that allows you to send simple push notifications and personal messages. This allows you to keep your flex pool updated on the latest developments regarding their shift, so they can start work feeling satisfied.

Is this still not enough? You can upload videos with explanations and instructions for the tasks they will be performing on site. Then you can give them a fun quiz to test whether they are really ready! This way, you are open with your employees about what is required for that workday, and they know exactly what to expect.

3. No say for flexpool

Nowadays, employee satisfaction is a must and one of the most important factors for a successful business. It even seems that satisfied employees work harder, which in turn results in higher customer satisfaction! But now the important question remains: how do you ensure that your flex pool is satisfied and how do you keep them satisfied?

Flexpool employees find it important to be heard. If they didn't enjoy their assignment or if there were problems, they want to share this. Within Fleks, you can have your flexpool fill out an evaluation of their assignment. This way, you receive feedback about the project, but also about the client they worked for, who may be a new customer. A win-win situation! You give your flex employees the feeling that they are being heard and can better take their wishes into account when scheduling next time.