Customer Communication
Trengo coupling
Integrate Fleks with Trengo and link your scheduling with customer communications. This allows teams to respond more quickly to questions from customers and clients.
Customer Communication
Connect Fleks with Trengo for smart customer communication
The integration between Fleks and Trengo brings staff scheduling and communication together into a single workflow. While Fleks provides a clear overview of employee schedules and shifts, Trengo helps teams centrally manage all employee inquiries via email, chat, WhatsApp, and social media.
By linking these systems, planners, service teams, and operations gain immediate insight into availability, shifts, and staffing levels. This allows you to respond more quickly to questions from employees in the field or regarding the schedule, communicate changes to shifts, and improve collaboration between teams.
For organizations in security, traffic, events, and service industries, this means fewer disparate systems and greater control over communication and scheduling.
All communication in one place
Manage customer inquiries via WhatsApp, email, chat, and social media directly from Trengo, while Fleks handles your staff scheduling.
Integration
How the Trengo integration with Fleks works
With the integration between Fleks and Trengo, employee information is immediately available within your communication flows.
For every employee in Fleks, a profile and two separate contacts are automatically created in Trengo: one for the phone number and one for the email address. This way, it’s immediately clear which employee is involved with every incoming message, providing better context and faster follow-up.
In addition, you can start a chat in Trengo directly from the employee profile in Fleks. At the same time, a link to the Fleks profile is placed in Trengo, allowing you to quickly access all relevant employee data in both systems.
Once the integration is fully set up, you can also send a WhatsApp template message directly from Fleks to an employee, mentioning an open shift. If the employee responds positively, they are automatically scheduled.
01
Enable the Trengo integration
Enable the integration between Fleks and Trengo so that both systems can securely exchange data.
02
Integrate your planning and communication
Link relevant scheduling data, such as shifts and employees, to your communication channels in Trengo.
03
Work smarter together
Planners and service teams have access to the same information, which allows them to handle customer inquiries more quickly and efficiently.
